Returns & Refunds

Our Returns Policy

We want you to be happy with your purchase. If you are not satisfied, eligible items may be returned within 14 days of delivery, subject to the conditions below.

Eligibility

To be eligible for a return, items must be:

• Unused and in their original condition
• In the original packaging
• Returned within 14 days of the delivery date

The following items are not eligible for return:

• Items marked as final sale or non-returnable on the product page
• Personalised or custom-made items
• Perishable goods
• Items that have been used, washed, or damaged after delivery

Damaged or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

We will review your case and arrange a replacement or refund as appropriate.

How to Start a Return

To initiate a return, please contact us with your order number and reason for return. Do not send items back without contacting us first, as unauthorised returns may not be accepted.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 working days. Please note that original shipping costs are non-refundable unless the item was faulty or incorrect.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect. We recommend using a tracked service as we cannot accept responsibility for items lost in transit.

Questions?

For any questions about returns, please visit our FAQ page or contact us directly.