Refund policy
Refund and Returns Policy
Thank you for shopping at Jelieora Venturet trading name of Lovely ighodaro
As a UK-based business, we operate fully in accordance with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations. If you are not entirely satisfied with your purchase, we are here to help.
1. Right to Cancel / 14-Day Cooling-Off Period (Changing Your Mind)
Under the UK Consumer Contracts Regulations, you have the legal right to cancel your order for any reason within a 14-day cooling-off period:
* Cancellation Window: You have 14 calendar days from the day after you (or a third party designated by you) receive your goods to notify us that you wish to return them.
* Return Window: Once you have notified us of your decision to cancel, you have an additional 14 calendar days to send the items back to us.
* Condition of Items: Returned items must be unused, in their original condition, and packed securely in their original packaging. You are permitted to inspect items as you would in a retail store, but we reserve the right to reduce the refund amount if the value of the goods has been diminished due to unnecessary handling or damage.
2. Statutory Exemptions (Items Non-Returnable for Change of Mind)
In accordance with UK law, the right to cancel during the 14-day cooling-off period does not apply to:
* Custom or Personalised Goods: Items made to your unique specifications.
* Hygiene & Personal Care Products: Sealed items that have been opened or unsealed after delivery and cannot be returned for health or hygiene reasons.
* Perishable Items: Goods that spoil quickly or have a limited shelf life.
(Note: Your statutory rights regarding faulty or damaged goods remain unaffected for these items).
3. Faulty, Damaged, or Incorrect Goods
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.
* Within 30 Days of Delivery: If your item arrives damaged, defective, or not as described, you are entitled to an immediate full refund.
* After 30 Days (Up to 6 Months): If a fault develops after 30 days, we will offer to repair or replace the item first. If a repair or replacement is not possible or successful, you are entitled to a full or partial refund.
* Return Shipping for Faulty Goods: If an item is verified as faulty, damaged, or sent in error, Jelieora Venture will cover the cost of return postage or supply a pre-paid returns label.
4. Return Postage Costs (For Change of Mind)
* Unless an item is faulty or defective, you (the customer) will be responsible for paying the direct cost of returning the item to us.
* We strongly advise using a tracked delivery service and obtaining proof of postage. Jelieora Venture cannot be held responsible for return shipments that are lost or damaged in transit.
5. Refund Processing Times & Delivery Fees
* Standard Delivery Refund: If you cancel your entire order within the 14-day cooling-off period, we will refund the full purchase price plus our standard delivery charge (if applicable). Upgraded premium or express delivery fees will not be refunded.
* Refund Method: Refunds will automatically be issued to your original payment method (e.g., credit card, debit card, PayPal, or Klarna).
* Refund Timeline: In accordance with UK law, your refund will be processed within 14 calendar days of us receiving the returned goods (or receiving proof that the goods have been dispatched back to us).