Shipping policy

Shipping & Delivery Policy

Last updated: 3 October 2026

At Jelieora Venture, we aim to provide a simple and transparent delivery experience. We currently offer delivery within the United Kingdom and, where available, to selected international destinations.

Because our products may be fulfilled by different suppliers and from different fulfilment locations, delivery times and shipping charges can vary between products.

The estimated delivery timeframe applicable to each product is displayed on its product page before you place your order.

UK Delivery

We primarily serve customers in the United Kingdom.

UK delivery times vary depending on the product, fulfilment location and shipping method.

The estimated delivery time for each product is displayed on its product page.

For example, a product may display:

UK Delivery: 3–5 working days

or:

UK Delivery: 7–14 working days

Please check the individual product page for the delivery estimate that applies to the item you are purchasing.

UK delivery areas

We aim to deliver to addresses throughout the UK, subject to product and carrier availability.

Some remote or restricted locations may have different delivery times or additional charges.

If delivery to a particular location is unavailable, this will be indicated at checkout where possible.

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International Delivery

Selected products are available for international delivery.

International delivery availability, delivery times and shipping charges depend on:

The product

Supplier and fulfilment location

Destination country

Shipping method

The applicable delivery options and shipping charges will be displayed at checkout where available.

International delivery estimates may vary. Please check the product page and checkout for the estimated delivery timeframe applicable to your order.

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Order Processing

Orders may require processing time before they are dispatched.

Processing times can vary depending on the product and fulfilment partner.

The delivery estimate shown on the product page should be considered together with any applicable processing time.

During busy periods, holidays or circumstances outside our control, orders may take longer than the estimated timeframe.

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Tracking Your Order

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

Tracking updates may occasionally take longer while an order is travelling between fulfilment locations or being transferred between carriers.

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Multiple Products in One Order

If you purchase multiple products that are fulfilled by different suppliers or from different locations, your products may arrive in separate packages and at different times.

You may therefore receive more than one tracking number for a single order.

This does not necessarily mean that an item is missing from your order.

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Shipping Charges

Shipping charges vary depending on the product, destination and shipping method.

The applicable shipping charge will be shown at checkout before you complete your purchase.

Where a product or order qualifies for free delivery, the applicable free-delivery offer and any conditions will be displayed on the website or at checkout.

Free-delivery offers may not apply to every product, destination or shipping method.

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Customs, Duties & Taxes

For international orders, customs duties, import taxes or other charges may apply depending on the destination country's rules.

Where these charges are not included in the product price or shipping charge, they may be payable by the customer.

Customers are responsible for complying with applicable import requirements in their destination country.

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Delayed or Missing Orders

Delivery estimates are provided as guidance and are not guaranteed unless specifically stated otherwise.

Occasionally, deliveries may take longer due to circumstances outside our reasonable control, including:

Carrier delays

Customs processing

Severe weather

Public holidays

High shipping volumes

Incorrect or incomplete delivery information

Other events outside our reasonable control

If your order has not arrived within the expected delivery timeframe, please contact us so that we can help investigate the delivery status.

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Incorrect Delivery Address

Please check that your delivery address and contact information are correct before completing your order.

If an order is returned because an incorrect or incomplete address was provided, additional delivery charges may apply if reshipping is available.

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Contact Us

If you have a question about delivery or need help with an order, please contact us through our Contact Us page.

When contacting us about an existing order, please include your order number and the email address used when placing your order.

Jelieora Venture

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