Shipping policy

Shipping Policy

Thank you for shopping at Jelieora Venture trade name of Lovely Ighodaro! We are committed to processing and delivering your everyday essentials as quickly and reliably as possible.

Below you will find the details of our shipping rates, fulfillment timelines, and policies.

1. Order Processing Time

Processing Window: All orders are processed within 1 to 2 business days (Monday–Friday, excluding statutory holidays) after receiving your order confirmation email.
Cut-Off Time: Orders placed after 2:00 PM EST or over the weekend will begin processing on the following business day.
High-Volume Delay: During major sales events or holiday seasons, processing may take an additional 1 to 2 business days. You will receive an automated notification as soon as your items are packed and ready to ship.

2. Shipping Rates & Delivery Estimates

Shipping costs for your order are calculated and displayed at checkout based on your selected delivery method and location.

Domestic Shipping (Continental US / Primary Region)

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3 – 5 Business Days	$4.99 (FREE on orders over $50.00)
Express Shipping	1 – 2 Business Days	$14.99

3. International Shipping

We offer international shipping to select destinations worldwide.

Delivery Timeframe: International delivery typically takes 7 to 14 business days, depending on the destination and local customs processing.
Customs Duties, Taxes & Import Fees: Your order may be subject to import duties, taxes, and handling fees once the package reaches your destination country. Jelieora Venture is not responsible for these charges if applied; they are the sole responsibility of the customer.

4. How to Check the Status of Your Order

When your order ships, you will receive an automated email notification containing a tracking number.

Please allow 24 to 48 hours for tracking updates to register with the shipping carrier after receiving your fulfillment email.
If you have not received your package within 7 business days of receiving your shipping confirmation, please contact us at [Insert Support Email] with your name and order number.

5. Shipping Restrictions

P.O. Boxes & APO/FPO: Expedited and Express shipping options are unavailable for P.O. Boxes or military APO/FPO addresses. These destinations will be shipped via Standard Post.
Incorrect Addresses: Please double-check your shipping details at checkout. Jelieora Venture is not responsible for orders delivered to incorrect or incomplete addresses provided by the buyer. If you notice an error, contact customer support immediately so we can update your order prior to shipment.

6. Lost, Stolen, or Damaged Packages

Damaged Items: If your order arrives damaged, please take clear photos of the damaged item and original packaging, and email us at [Insert Support Email] within 5 business days of delivery. We will process a replacement or store credit.
Lost or Stolen Packages: If your tracking state reads "Delivered" but you cannot locate your package, check around your property or with neighbors first. If it remains missing after 48 hours, please contact us so we can open a tracer claim with the courier.