Frequently Asked Questions

Delivery times vary by product and supplier. UK orders typically arrive within 7–14 working days. International orders typically arrive within 10–20 working days. The estimated timeframe for each product is shown on the product page.

Yes. Selected products are available for international delivery. Delivery availability and estimated times are shown on each product page.

Where tracking is available, you'll receive tracking information once your order has been dispatched. Not all suppliers provide tracking for every shipment.

Yes. If your order contains products from different suppliers or locations, they may arrive in separate packages on different days. This is normal and does not indicate a missing item.

Yes. Eligible items can be returned in accordance with our Returns & Refunds Policy. Please review the policy for eligibility criteria and timeframes before initiating a return.

Please contact us as soon as possible with your order number and photographs of the item. We'll review your case and help with the appropriate next steps, which may include a replacement or refund.

Yes. Checkout is handled through Shopify's secure payment infrastructure, which is PCI DSS compliant. We do not store your card details.

We accept all major credit and debit cards, as well as additional payment options available at checkout including Shop Pay instalments on eligible orders.

Orders are processed quickly. If you need to make a change or cancellation, please contact us immediately. We cannot guarantee changes once an order has been dispatched.

You can reach us via our Contact page. We aim to respond within 1–2 business days.